Terms & Conditions Gajah138 – Terms of Use for Malaysia's Online Entertainment Platform

To register and use the services of Gajah138, you must meet all of the following eligibility requirements. Gajah138 reserves the right to verify your eligibility at any time and to decline or close any account that does not meet these requirements.

• You must be at least 21 years of age at the time of registration. Gajah138 takes the protection of minors from gambling seriously and will not permit anyone under the age limit to use the platform under any circumstances.
• You must be an individual with full legal capacity to enter into a legally binding agreement.
• You are not currently on an active self-exclusion list at Gajah138 or any platform sharing a mutual exclusion system with us.
• It is your sole responsibility to ensure that your use of Gajah138's services does not violate any laws or regulations applicable in your jurisdiction.
• You are not registering on behalf of any third party. A Gajah138 account is for the personal use of the registered member only and is non-transferable.

Each individual is permitted to hold only one (1) active account at Gajah138 at any one time. Registering multiple accounts, whether using different or the same information, is strictly prohibited and constitutes a serious breach of these terms.

During registration, you are required to provide truthful, accurate, and complete information, including your full name as stated on your identification card, an active Malaysian phone number, and a strong password. Gajah138 reserves the right to verify your identity through a KYC (Know Your Customer) process at any time, particularly before processing withdrawals that exceed certain limits.

• The name registered must match the name of the bank account or digital wallet owner used for deposits and withdrawals.
• You are solely responsible for keeping your password and account login credentials confidential. Gajah138 will never ask for your password through any communication channel.
• You are responsible for all activity that occurs on your account, unless you have reported to Gajah138 that your account has been accessed without authorisation.
• Gajah138 reserves the right to suspend or close any account found to have provided false, incomplete, or misleading information during registration.

Gajah138 supports a wide range of Malaysian payment methods for the convenience of our members. All deposits and withdrawals must use a payment method registered under the same member's name. Gajah138 does not accept third-party payments under any circumstances.

Payment methods accepted by Gajah138 include: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and internet banking via FPX (Maybank2u, CIMB Clicks, and other supported Malaysian banks). All transactions are in Malaysian Ringgit (RM) only.

• Minimum deposit: RM10 per transaction. There is no limit on the number of daily deposits, subject to the daily deposit limit set by the member in their account settings.
• Minimum withdrawal: RM30 per request. Withdrawals can be made at any time, provided all active bonus wagering requirements have been met.
• Withdrawal processing time: 15 minutes for regular members, instant for VIP Diamond members. Processing runs 24/7, including public holidays.
• Gajah138 reserves the right to request identity verification (KYC) documents before processing withdrawals exceeding RM5,000 or in cases deemed suspicious. Documents that may be requested include a copy of your identification card and bank statement.
• Balances held in a Gajah138 account do not accrue interest and are not considered deposits. They are gaming credits only.

All bonuses, promotions, and special offers provided by Gajah138 are subject to the specific terms and conditions stated in each offer. The following general terms apply to all bonuses unless otherwise specified in the relevant promotional terms.

• Each bonus carries a wagering requirement that must be met before any winnings derived from the bonus can be withdrawn. Wagering requirements typically range from 20x to 30x the bonus amount — exact terms are stated in each individual offer.
• The welcome bonus may only be claimed once per person, device, IP address, phone number, and payment method. Attempting to claim it more than once through multiple accounts constitutes fraud.
• Gajah138 reserves the right to void any bonus and associated winnings if abuse, fraudulent activity, or a breach of terms is detected.
• Bonuses have an expiry period — typically 7 to 30 days from the date of issue depending on the bonus type. Any bonus not utilised within this period will be automatically forfeited.
• Weekly rebates are calculated based on net losses within the specified period and credited on the stated schedule, typically every Monday.

All games at Gajah138 — including slots, Live Casino, table games, Sports Betting, and virtual sports — each have their own rules available within the respective game interface. The following general terms apply across all game categories.

• All slots outcomes are generated by a certified, independently audited RNG (Random Number Generator). Results are final and cannot be disputed or reversed except in cases of clear technical failure.
• For Sports Betting, all bets accepted and confirmed before market closing time are valid. Bets cannot be cancelled once confirmed, except under circumstances expressly stated in the sports betting rules.
• In the event of a technical failure (server disruption, disconnection) during an active game session, Gajah138 will attempt to recover game records from system logs. Outcomes recorded in the system logs are final.
• Gajah138 reserves the right to void bets and refund balances in the event of a technical disruption that affects the fairness of a game or the integrity of a betting market.
• Minimum and maximum bet limits for each game are displayed within the game interface and may vary based on the member's VIP level.

To protect the integrity of the platform and ensure fairness for all members, Gajah138 strictly prohibits all of the following conduct. Violation of any of these prohibitions may result in immediate account closure and forfeiture of balances without compensation.

• Fraud, identity theft, or providing false information to Gajah138 in any context.
• Using automation software, bots, scripts, or any technology that provides an unfair advantage in any game.
• Money laundering through the Gajah138 platform. All suspicious transactions will be reported to the relevant authorities.
• Attempting to exploit technical errors, bugs, or system vulnerabilities to obtain illegitimate winnings. Any member who discovers such an error is required to report it to us immediately.
• Colluding with other players to manipulate game outcomes, particularly in poker or other multiplayer table games.
• Registering multiple accounts to claim the welcome bonus or special promotions more than once.

Account Gajah138 may be closed at the member's own request or by Gajah138 for various reasons as outlined in these terms. The closure procedure varies depending on the reason for closure.

• Voluntary closure: Members may request account closure at any time by contacting customer support. Any remaining balance will be processed for withdrawal once all active bonus wagering requirements have been met or cancelled.
• Self-exclusion: Members who request self-exclusion for responsible gaming reasons may choose a period ranging from 30 days to permanent exclusion. During this period, the account cannot be accessed and cannot be reopened before the period expires.
• Closure by Gajah138: We reserve the right to close the account of any member who breaches these Terms & Conditions. In cases of fraud or serious violations, the account balance may be confiscated and legal action may be taken.
• Inactive account: Any account showing no activity for 12 consecutive months will be marked as "inactive". A monthly maintenance fee of RM5 may be charged after this period.

Gajah138 takes the protection of our members' personal data seriously, in accordance with applicable data protection laws in Malaysia. Information you provide to us is used solely for purposes related to the operation of our platform and services.

• Personal information collected is used for identity verification, payment processing, service communications, and fraud prevention.
• Gajah138 does not sell or rent members' personal data to any third party for marketing purposes.
• All data is stored on secure servers with encryption and strict access controls.
• You have the right to request access to your personal data held by Gajah138, as well as to request correction or deletion of that data under certain circumstances.

To the extent permitted by applicable law, Gajah138 will not be liable for any indirect, consequential, special, or punitive damages arising from the use of or inability to use our platform.

• Gajah138 does not guarantee that the platform will be available without interruption or entirely free of technical errors. We strive to maintain uptime in excess of 99.5%, though occasional disruptions may occur.
• Game outcomes that have been finalised by the system cannot be disputed on the grounds that a player disagrees with the result — this is the inherent nature of chance-based games.
• Members are solely responsible for all their gaming and financial decisions. Gajah138 does not provide financial or gambling advice, and any decision to place a bet is entirely the member's own responsibility.
• Gajah138's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days prior to the claim.

Gajah138 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Members will be notified of material changes via in-platform notifications or email at least 7 days before the changes take effect.

• It is the member's responsibility to review these Terms & Conditions periodically. The "Last Updated" date at the top of this page reflects when the most recent revision was made.
• Continued use of the Gajah138 platform after notification of any changes to the Terms is deemed acceptance of the amended Terms.
• These Terms & Conditions are governed by applicable law. Any dispute arising from the use of the Gajah138 platform will first be referred to good-faith negotiation before any other proceedings are initiated.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.